Services
Freight Auditing & Claim Processing
We check every carrier invoice line by line against your contracts, then file and track claims for anything billed wrongly.
Claims status report
Claims by invoice
| Invoice | Claim type | Status | |
|---|---|---|---|
| INV-0011Carrier A | Carrier A | Late delivery refund | Claim filed |
| INV-0012Carrier B | Carrier B | Service failure refund | In dispute |
| INV-0013Carrier C | Carrier C | Damage claim | Claim filed |
| INV-0014Carrier A | Carrier A | Loss claim | In dispute |
Scope
What we check on every invoice
Rates
Billed rates compared with your carrier contracts.Weights
Billed weights validated against contract terms.Accessorials
Accessorial charges validated against what the contract allows.Duplicate invoices
The same shipment billed more than once is flagged.Fuel surcharges
Fuel surcharges checked against contract terms.Service failures
Late deliveries and service failures that qualify for a refund.
Process
How it works
- 01
Share invoices
Send a sample of carrier invoices and the contracts they bill against.
- 02
Line-level audit
Invoices are brought into one format and every charge is compared with the expected charge.
- 03
Analyst review
Exceptions go to analysts, who review them and track each dispute.
- 04
Claims and reports
Claims are filed and tracked, and you receive monthly savings reports.
Capabilities
What the service covers
Invoice intake
- Carrier invoices captured from EDI files, PDFs, spreadsheets and portal downloads
- Every invoice brought into one normalised format
Billing validation
- Rate, weight and accessorial validation against contracts
- Duplicate invoice and fuel surcharge checks
- Configurable contract rules compare billed and expected charges
- Exceptions flagged line by line
Claims
- Late delivery and service failure refund claims
- Damage and loss claim filing
- Status tracking for every claim and dispute
Reporting
- Monthly savings reports
- Carrier performance reports and scorecards
- Finance-ready exports
Deliverables
What you receive
- A line-level list of exceptions on your carrier invoices
- Refund, damage and loss claims filed and tracked to status
- Monthly savings and carrier performance reports
- Finance-ready exports for your accounts team
FAQ
Common questions
Which freight modes do you audit?
Parcel, LTL, truckload and international freight invoices.
What do you need from us to start?
A sample of your carrier invoices and the rate contracts behind them. We use them to show you where overcharges, duplicate bills and missed refunds sit.
What formats can you take invoices in?
EDI files, PDFs, spreadsheets and carrier portal downloads. We bring them into one normalised format before the audit.
Do you file the claims as well?
Yes. We file late delivery and service failure refund claims, and damage and loss claims, and track each one to its status.
Talk to us about this service
Tell us about your requirements and we will respond with a tailored proposal.